Shipping information
Delivery times:
When you place an order on our store, it is shipped within 48/72 hours by our teams.
It is important to note that shipping refers to the departure of your items from our suppliers' warehouses and their handover to the carrier, and not to delivery, which can take between 7 and 14 working days.
If you're not in Europe, please allow a few extra days for delivery.
Even if 95% of our parcels are delivered within 10 days, delivery can take up to 3 to 4 weeks in cases of force majeure (exceptional events, stock shortages (given the popularity of some of our products), weather conditions... )
If the delay seems long, don't worry, you can track the progress of your order on the ORDER TRACKING page available on our site.
Please note :
When you place an order for different products, several of our suppliers may be involved. In addition, to avoid high delivery charges due to excessive shipping weight, different items in the same order may be shipped separately.
It is therefore quite normal that you may receive your items individually and at different times.
Do you have any questions?
If you have any questions, please contact us by email:
contact@skinalix.com