Return policy
Preamble:
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be, preferably, in the original packaging.
The above eligibility will differ if your item is defective or damaged upon receipt. In this case, please follow the procedure described in the exchange section (below).
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of time.
Section 2 - Late or Missing Refunds (if applicable):
If you haven't received a refund yet, check your bank account again.
Next, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@skinalix.com
Section 3 - Sale Items (if applicable):
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Section 4 - Exchanges (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, please email us at: contact@skinalix.com
In this email, please include your order number (or a copy of the invoice) and supporting documentation (a photo or video of the defective and/or damaged items) and send your item to the address indicated on your package.
Section 5 - Shipping:
To return your product, please email us at: contact@skinalix.com
Customer Address
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. (24 to 37 business days)
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.